Being a Customer Service Representative for Teladoc:
<a name="_Hlk54713108" rel="nofollow"></a>As a Customer Service Representative, you’ll be taking inbound calls from Teladoc customers. You’ll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.
<a name="_Hlk54713117" rel="nofollow" style="background-color: white; color: #2a2a2a;"></a>If you’re detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you’re looking for.
This remote, flexible opportunity pays independent contractors $10/hour.
 
It’s remote and flexible.
You’ll be taking calls and making money from the comfort of your own home.
Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are Monday through Sunday, available in one of two blocks: 6:00 AM to 6:00 PM ET or 6:00 PM to 6:00 AM ET. You’ll be assigned to the block of your choosing and have the freedom to set your own schedule within that block.
 
Essential Functions:
·         Answer incoming calls
·         Review customer history as necessary
·         Follow policy and procedure guidelines
·         Register patients
·         Verify memberships
·         Add customer to the appointment queue
·         Help answer billing questions and resolve billing issues
·         Help with basic technical issues
<a name="_Hlk54713171" rel="nofollow"></a>·         Document information and outcomes as necessary
<a name="_Hlk54713171" rel="nofollow"></a>
About You:
Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment. In addition, successful Customer Service Representatives have the following characteristics:
·         Detail oriented
·         Excellent communication skills
·         Able to maintain a professional environment
·         Positive attitude
·         Empathetic
·         Integrity
·         Self-sufficient and organized
·         Able to utilize resources and work systems
·         Able to maintain confidentiality and secure sensitive information
<a name="_Hlk54714868" rel="nofollow"></a>
<a name="_Hlk54714868" rel="nofollow"></a>To be a Customer Service Representative for Teladoc, you will need a computer and equipment meeting the following specifications, at a minimum:
 
·         Internet: High-speed, hardwired internet (no WiFi or satellite)
 
·         Operating System: Windows 8.1 or Windows 10
 
·         Processor: Intel Core or Intel Pentium 4
 
·         Memory: 2GB of RAM
 
·         Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
 
·         Sound: Sound card (standard on most computers)
 
·         Virus Protection: Up-to-date anti-virus software
 
·         Headset: USB noise-canceling headset
 
 
NexRep contracts with people in 33 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.

Customer Service Representative - Teladoc

Hi there!
We're looking for a Senior Manager, Engineering Operations to join the Engineering team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.
The Senior Manager, Engineering Operations will play an integral role in designing, testing, and building/iterating on the Engineering, Product, and Design (EPD) orgs’ practices and processes that will take our organization to the next level. You’ll work with our VP Engineering to identify and action upon the org’s biggest needs, partner with Product Ops and Design Ops to build an operations engine for the Engineering/Product/Design organizations, and lead our growing team of Agile Practitioners. We’re growing our org rapidly, and we need your help to evolve the org gracefully, enabling us to deliver maximum value to our customers. You will report to the VP of Engineering and you’ll lead a team of 6 Agile Practitioners.
If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…
<ul>
<li style='"font-weight:'><a href="%22https://zapier.com/jobs/our-commitment-to-applicants/%22" rel="nofollow">Our Commitment to Applicants</a></li>
<li style='"font-weight:'><a href="%22https://zapier.com/jobs/culture-and-values-at-zapier/%22" rel="nofollow">Culture and Values at Zapier</a></li>
<li style='"font-weight:'><a href="%22https://zapier.com/learn/remote-work/%22" rel="nofollow">Zapier Guide to Remote Work</a></li>
<li style='"font-weight:'><a href="%22https://zapier.com/jobs/zapier-code-of-conduct/%22" rel="nofollow">Zapier Code of Conduct</a></li>
<li style='"font-weight:'><a href="%22https://zapier.com/jobs/working-on-diversity-and-inclusivity/%22" rel="nofollow">Diversity and Inclusivity at Zapier</a></li>
</ul>
 
About You
<ul>
<li style='"font-weight:'>You are a master collaborator and work seamlessly with other Ops functions. You’ll partner closely in your “Ops trio,” working with your Design Ops and Product Ops counterparts to identify org problems, set success criteria, test hypotheses for how to solve these problems, and launch new processes and programs when your tests succeed. You are outcome oriented and know that a project is only complete when the problem is solved.</li>
<li style='"font-weight:'>You have helped guide an organization of our size through to the next level of maturity. Importantly, you’ve done the Engineering Operations job before (ideally at multiple companies of varying sizes). You have the ability and know-how to deeply understand our org and use your experience to guide us towards better practices and more streamlined processes. You are familiar with best practices in Engineering orgs, from Agile development to launch strategies, and your superpower is knowing when and how to implement the right tool or process in your toolkit. </li>
<li style='"font-weight:'>You are an effective team builder and leader. This isn't your first rodeo. You have at least three years of experience as a people manager. In particular, you know when it’s appropriate to lead and set top-down guidance and vision, and when it’s time to hand over the reins and give your team autonomy to execute. Besides typical day-to-day management and career guidance, your team of senior Agile Practitioners will be looking to you to help guide their proactive Engineering Operations roadmap and help them be most effective in how they influence and roll out change in the org. </li>
<li style='"font-weight:'>You have a solid baseline in agile practices. You have at least 5 years of experience helping multiple teams improve their agile practices and can quantify the results. You have partnered with cross-functional leaders to plan and support the delivery of projects or programs through the entire lifecycle. You have experience coaching and mentoring senior-level agile practitioners. Your agile toolkit includes deep knowledge about Scrum and Kanban, but isn’t limited to those.</li>
<li style='"font-weight:'>You know when to execute, when to collaborate, and when to delegate. You should be comfortable diving in proactively to solve high-impact problems. This is especially true for problems in which you can take administrative work off of Engineering teams’ plates. When you are out of your depth, you are able to identify the right people to bring in to help move forward. While we don’t expect you to be able to solve every problem yourself, we do expect you to own the outcome and pursue alternative solves, such as collaborating with internal subject matter experts, identifying and lobbying for an external training program, or even advocating for a new hire, for example.</li>
<li style='"font-weight:'>You believe relationships are critical to success. You are able to quickly build relationships and trust with folks across Engineering, Product, and Design. This might be due to your previous experience working with cross-functional teams, your technical know-how, or your natural curiosity and empathy for folks in these roles. You need to be able to help teams — even those that don’t report to you — deliver their best work and accomplish their goals by influencing through ideas, facts, and data.</li>
<li style='"font-weight:'>You are data minded. You know that modern EPD teams think in terms of data, and you speak that language fluently, allowing you to build credibility and influence decision-making. While you might not be deep in the weeds of SQL, you’re familiar with BI and Analytics tools (we primarily use Looker) and you know how to self-serve a decent amount of data.</li>
<li style='"font-weight:'>You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier, so this bullet appears in most jobs. It’s even more critical here. In addition to department- and company-wide communications, this role will be responsible for creating operations-related documentation and governing Engineering-related Playbooks. Writing easily consumable communications and documents will be a key way that you will influence and maintain change in the globally distributed EPD org.</li>
<li style='"font-weight:'>You’re solid at time management and effective prioritization. You’ll juggle a variety of projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. You’re keen to build processes that’ll make your job more efficient over time.</li>
</ul>
Things You’ll Do
By definition, this role will have varying responsibilities. This is a list of some responsibilities addressing org needs that have come up recently. You might do some or all of these types of things, but this is not a comprehensive list (and you may not do all of them).
<ul>
<li style='"font-weight:'>Work with Product Ops to manage a light yet effective quarterly and annual planning process, gaining input and buy-in during the process from everyone from Engineering leadership to IC engineers</li>
<li style='"font-weight:'>Own and improve Engineering practices that support our teams and people, including but not limited to Agile practices, hiring, onboarding, and career growth, in collaboration with key partners in the org</li>
<li style='"font-weight:'>Identify crucial operational metrics to measure team effectiveness and help us implement instrumentation and tactics to improve those metrics</li>
<li style='"font-weight:'>Build a well-oiled decision-making process in Engineering, with a focus on speeding up decision-making and ensuring decisions are visible to needed parties</li>
<li style='"font-weight:'>Develop and implement a career growth architecture for the agile practitioners on your team</li>
<li style='"font-weight:'>Redesign Engineering-wide communication practices with an eye towards<a href="%22https://en.wikipedia.org/wiki/MECE_principle%22" rel="nofollow"> mutual exclusivity and collective exhaustion</a></li>
<li style='"font-weight:'>Partner with Product Ops and Design Ops to surface operational and org-level improvements we could make to better execute on large, multi-team projects</li>
<li style='"font-weight:'>Help the company make decisions around tools, e.g. identify when have we outgrown a particular tool, or whether we should consolidate competing tools around the company</li>
</ul>
 
The Whole Package
Location: UTC-5 - UTC-8
Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!
Zapier offers:
<ul>
<li style='"font-weight:'>Competitive salary</li>
<li style='"font-weight:'>Healthcare + dental + vision coverage*</li>
<li style='"font-weight:'>Retirement plan with 4% company match*</li>
<li style='"font-weight:'>Profit-sharing program for 100% of Zapiens</li>
<li style='"font-weight:'>$2,000 annual learning stipend for use on courses, conferences, and more—your choice</li>
<li style='"font-weight:'>Two annual all-company retreats</li>
<li style='"font-weight:'>14 weeks paid leave for new parents of biological or adopted children</li>
<li style='"font-weight:'>Customized<a href="%22https://zapier.blueboard.com/%22" rel="nofollow"> Zapiversary rewards</a> on your 1, 3, 5, 7 and 10 year work anniversaries</li>
<li style='"font-weight:'>Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.</li>
<li style='"font-weight:'>Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.</li>
<li style='"font-weight:'>Opportunity to work with<a href="%22https://zapier.com/zapbook%22" rel="nofollow"> Zapier’s amazing partners network</a></li>
</ul>
*While we take care of Zapiens around the world the best we can, healthcare and retirement plans are currently available specifically in the UK, Canada, and United States.
 
How to Apply
We have a non-standard application process designed to promote inclusion and equity. We first ask a few questions in our application form that would typically be asked at the start of an initial interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.
Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people, and do not discriminate based on race, color, sex, gender identity or expression, sexual orientation, religion, national origin, physical or mental disability, military or veteran status, genetic information, pregnancy, age, or any other status protected by local law. Our<a href="%22https://zapier.com/jobs/zapier-code-of-conduct/%22" rel="nofollow"> code of conduct</a> provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.
Zapier is committed to inclusion. As part of this commitment, Zapier will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact <a href="%22mailto:jobs@zapier.com%22" rel="nofollow" target='"_blank"'>jobs@zapier.com</a>.

Sr. Manager, Engineering Operations

Design your full-time freelance career as a top freelance developer with Toptal. Freelance work is defining developer careers in exciting new ways. If you’re passionate about finding rapid career growth potential working with leading Fortune 500 brands and innovative Silicon Valley startups, Toptal could be a great fit for your next career shift.  Toptal is an elite talent network made up of the world’s top 3% of developers, connecting the best and brightest freelancers with top organizations. Unlike a 9-to-5 job, you’ll choose your own schedule and work from anywhere. Jobs come to you, so you won’t bid for projects against other developers in a race to the bottom. Plus, Toptal takes care of all the overhead, empowering you to focus on successful engagements while getting paid on time, at the rate you decide, every time. Our sophisticated screening process makes sure you are provided with top clients without additional overhead, as well as assistance in maximizing the potential of your full-time freelance career. Joining the Toptal network also gives you access to technical training programs, mentors, and coaching programs, so you can connect with a global community of experts like you to share peer-to-peer knowledge and expand your network globally.  As a freelance developer, you can become a part of an ever-expanding community of experts in over 120 countries, working remotely on projects that meet your career ambitions.  That’s why the world’s top 3% of developers choose Toptal. Developers in our elite network share:<ul><li>English language proficiency</li><li>3+ years of professional experience in software development</li><li>Solid experience with React.js, Ruby on Rails, Go or/and Node.js is a strong advantage</li><li>Project management skills</li><li>A keen attention to detail</li><li>Experience with system architecture or leading a software team is a strong advantage</li><li>Full-time availability is a strong advantage</li></ul> Curious to know how much you could make? Check out our developer rate calculator: <a href="https://topt.al/w4cqwA" rel="nofollow">https://topt.al/w4cqwA</a> If you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form: <a href="https://topt.al/Gqc4Kb" rel="nofollow">https://topt.al/Gqc4Kb</a>

Senior Full Stack Developer

Design your full-time freelance career as a top freelance developer with Toptal. Freelance work is defining developer careers in exciting new ways. If you’re passionate about finding rapid career growth potential working with leading Fortune 500 brands and innovative Silicon Valley startups, Toptal could be a great fit for your next career shift.  Toptal is an elite talent network made up of the world’s top 3% of developers, connecting the best and brightest freelancers with top organizations. Unlike a 9-to-5 job, you’ll choose your own schedule and work from anywhere. Jobs come to you, so you won’t bid for projects against other developers in a race to the bottom. Plus, Toptal takes care of all the overhead, empowering you to focus on successful engagements while getting paid on time, at the rate you decide, every time. Our sophisticated screening process makes sure you are provided with top clients without additional overhead, as well as assistance in maximizing the potential of your full-time freelance career. Joining the Toptal network also gives you access to technical training programs, mentors, and coaching programs, so you can connect with a global community of experts like you to share peer-to-peer knowledge and expand your network globally.  As a freelance developer, you can become a part of an ever-expanding community of experts in over 120 countries, working remotely on projects that meet your career ambitions.  That’s why the world’s top 3% of developers choose Toptal. Developers in our elite network share:<ul><li>English language proficiency</li><li>3+ years of professional experience in software development</li><li>Solid experience with React.js is a strong advantage</li><li>Project management skills</li><li>A keen attention to detail</li><li>Experience with system architecture or leading a software team is a strong advantage</li><li>Full-time availability is a strong advantage</li></ul> Curious to know how much you could make? Check out our developer rate calculator: <a href="https://topt.al/6Wc624" rel="nofollow">https://topt.al/6Wc624</a> If you’re interested in pursuing an engaging career working on full-time freelance jobs for exclusive clients, take the next step by clicking apply and filling out the short form: <a href="https://topt.al/gxc7bK" rel="nofollow">https://topt.al/gxc7bK</a>

Senior Front End Developer

<a class="postings-link" href="https://www.cointracker.io/" rel="nofollow">CoinTracker</a> is a portfolio assistant for cryptocurrency. It is used by over 450,000 cryptocurrency holders collectively tracking over $20 billion in crypto assets. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
 
Our mission is to increase the financial freedom and prosperity of the world.
 
Some things we’re proud of:
💲 Over $20B in exchange crypto assets are tracked on CoinTracker
📈 Profitable and growing 19X year over year
🤝 Partnered with Coinbase, TurboTax, and other industry leaders
💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more
🗺️ Founders: <a class="postings-link" href="https://www.linkedin.com/in/jonlerner/" rel="nofollow">Jon</a> previously built TextNow (200M downloads), <a class="postings-link" href="https://www.linkedin.com/in/clodha/" rel="nofollow">Chandan</a> was previously a product manager at Google
 
<a href="https://www.notion.so/cointracker/CoinTracker-is-hiring-7308c712493940a3b6e62257d283dad8" rel="nofollow">Learn more about our mission, culture and hiring process.</a>
 
Your opportunity:
Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve peoples' lives. As a Senior Product Support specialist you'll help shape the culture, processes and direction of CoinTracker's customer facing product support team while providing world-class empathetic support to our users.
 
<div class="h3">You may enjoy this role if you:</div>
<ul>
<li>Love writing.</li>
</ul>
<ul>
<li>Are passionate about cryptocurrency.</li>
</ul>
<ul>
<li>Love building a team in a exciting space.</li>
</ul>
<ul>
<li>Like explaining complex topics to people in a simple way.</li>
</ul>
<ul>
<li>Can empathize with users and quickly grasp the issues they’re facing.</li>
</ul>
<ul>
<li>Can turn customer pain points into insightful product feedback.</li>
</ul>
<ul>
<li>Love constantly learning about a technical product, even when it’s a little out of your depth.</li>
</ul>
<ul>
<li>Thrive in an early-stage startup environment with less stability and more ambiguity.</li>
</ul>
<ul>
<li>Work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT.</li>
</ul>
 
<div class="h3">We are looking for someone who is:</div>
<ul>
<li>Clear and proficient in written communication in English.</li>
</ul>
<ul>
<li>Empathetic, positive, patient and excited to help users' solves their pain points.</li>
</ul>
<ul>
<li>Organized, reliable, independent and productive.</li>
</ul>
<ul>
<li>Comfortable with mathematical and financial topics.</li>
</ul>
<ul>
<li>Aware of what goes into building and improving a software product.</li>
</ul>
<ul>
<li>Experienced providing fast-paced support in a high growth startup.</li>
</ul>
 
<div class="h3">You will:</div>
<ul>
<li>Answer technical customer inquiries via email.</li>
</ul>
<ul>
<li>Document, and improve processes and procedures for delivering empathetic support to our users.</li>
</ul>
<ul>
<li>Investigate and implement proactive support strategies that reduce incoming inquiry volume.</li>
</ul>
<ul>
<li>Generate high quality educational resources for our users.</li>
</ul>
<ul>
<li>Train new hires on how to provide world-class support to our customers.</li>
</ul>
<ul>
<li>Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback.</li>
</ul>
 
<div class="h3">100-day outcomes</div>
<ul>
<li>Ship 3 pieces of educational or support content about CoinTracker / crypto taxes that increase user engagement, or reduce incoming ticket volume.</li>
</ul>
<ul>
<li>Deliver a project with a measurable improvement on the customer experience.</li>
</ul>
<ul>
<li>Demonstrate growth in product knowledge by improving ticket output week over week.</li>
</ul>
 
<div class="h3">One-year outcomes</div>
<ul>
<li>Close an average of 200 support tickets per week, while maintaining an 80% happiness rating.</li>
</ul>
<ul>
<li>Four new teammates hired and trained</li>
</ul>
<ul>
<li>Grow the collective efficacy of the support team by delivering regular educational seminars.</li>
</ul>
<ul>
<li>Maintain an active pipeline of projects that improve the teams operational excellence, reduce incoming ticket volume and improve the user experience.</li>
</ul>
 
What's it like working at CoinTracker?
We are a fully distributed, tight-knit team spread across North America and Europe. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Intercom, Linear, Notion, Slack, and Zoom. We also stay aligned and bonded through two-week sprints, standups, all hands and socials. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our <a class="postings-link" href="https://www.cointracker.io/blog/guiding-principles" rel="nofollow">guiding principles</a>.
 
If this sounds exciting, we'd love to hear from you!

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